AI live coaching

A coach on every call. Silent to the prospect.

Oi, short for Ovoky Intelligence, follows the live conversation and shows your sales or outreach agent short hints: the rebuttal for the objection just raised, a warning when the call drifts, the next step toward the goal. The prospect never hears it.

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kinds of live card: hint, objection, warning and next step
4
analysis levels: project, campaign, team and agent
4
days of session history by default, adjustable
90
how it works

Live hints during the call for objections, risks and next steps, plus coaching analysis by project, campaign, team or agent.

  1. During the call

    When an agent turns coaching on, the AI listens to the call and posts short cards beside the contact. It stays quiet while the call goes well. The project's call goals appear as a checklist and tick themselves off as they are reached.

    • Objection spotted, with the recommended rebuttal
    • Warnings for compliance risks, wrong information or an impatient prospect
    • The next concrete step toward the call goal
    • A goal checklist that updates during the call

  2. Grounding

    Each project holds what you sell, who you sell to, value points, objections with rebuttals, call goals, compliance notes, an FAQ and reference documents. The coach reads that project, the campaign's script and the contact before the call, so its hints match your offer instead of generic sales advice.

    • Project knowledge: offering, objections, goals, FAQ and documents
    • The outline of the campaign's script
    • Details of the contact being called
    • Hints written in the agent's language

  3. Coaching dashboard

    Managers run an analysis on demand over a chosen period, for a project, a campaign, a team or one agent. It summarizes strengths, areas to improve, recurring objections with the rebuttals that worked best, goal achievement and where to focus coaching.

    • Analysis per project, campaign, team or agent
    • Recurring objections, with the best rebuttal for each
    • Goal achievement rate and the goals most often missed
    • Recommendations and coaching focus areas

What's included

Everything around AI live coaching

Silent to the prospect

Hints appear only on the agent's screen. Nothing is played into the call.

Goal tracking

Call goals from the project are checked off live as the agent reaches them.

Built on your scripts

The coach knows the campaign's script and suggests the step that fits.

Retention you set

Keep coaching sessions for the number of days you choose, or don't save them.

Permission-based

Live coaching and the coaching dashboard are each granted by permission.

Coaching report

Coaching sessions and goal achievement sit next to your other channel reports.

AI live coaching: questions

Short answers to what teams ask us most. Something else on your mind? Talk to us

  • No. The coach listens to the live audio to produce its hints. A saved session keeps the hints, the goals reached and the call duration, not a transcript. Call recording is a separate setting on each campaign.

  • No. There is no automated call scoring or quality grading. The coaching analysis describes strengths, areas to improve and recurring objections so a manager knows what to work on with the team.

  • No. Hints are shown only on the agent's screen, next to the contact.

  • A project filled in with your offer, objections, call goals and documents, linked to the campaign. Without one, the agent sees a notice that the coach has no product knowledge, and hints stay general.

  • 90 days by default. In the AI settings, the account owner or a manager with settings access can change the retention period, keep sessions with no time limit, or stop saving sessions altogether.

Works with

Pair it with

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