Visual IVR builder

Callers reach the right team. You draw the path once.

Drag steps onto a canvas and connect them: press 1 for sales, 2 for support, a transfer to the front desk, a closing message after hours. OVOKY runs the flow on the numbers you choose, with your opening hours and holidays.

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step types on the canvas
8
keypad keys per menu: 0–9, * and #
12
languages for generated prompts
28
how it works

Draw your call flow on a canvas so callers reach the right person: menus, announcements, queues, transfers, business hours and voicemail.

  1. Steps

    Play an announcement, offer a keypad menu, send the caller to a queue, transfer the call, check business hours, take a voicemail or hang up. Each keypad key adds its own branch, plus branches for no input and invalid keys. A star marks where calls enter.

    • Keypad menus using 0–9, * and #
    • No-input timeout and maximum attempts per menu
    • Transfers to a number, a queue, an agent or another IVR
    • Sub-IVRs to reuse one flow inside another

  2. Opening hours

    Set weekly opening hours and holiday dates on the inbound campaign. A time condition step splits the flow into open and closed branches. When you are closed, callers hear your closing message and can leave a voicemail.

    • Weekly opening hours in your timezone
    • Holiday dates that close the line all day
    • Closing message and optional voicemail when closed
    • Voicemails listed with caller, campaign and queue, ready for a callback

  3. Prompts

    Every announcement, menu prompt and greeting comes from your sound library. Upload a WAV or MP3 file, or type the text and generate it with text-to-speech in 28 languages.

    • Upload WAV or MP3 recordings
    • Text-to-speech in 28 languages plus a multilingual option
    • Separate greeting and end message for voicemail steps

What's included

Everything around visual IVR builder

Drag-and-drop canvas

Connect steps with lines, with zoom, minimap and full-screen editing.

Queues behind menus

Send each menu choice to a queue with the people and skills it needs.

Holidays

Add closing days that override the weekly schedule.

Voicemail

Take messages from any branch, then call back from the voicemail list.

Your numbers

Attach one or several numbers to the inbound campaign that runs the flow.

Blended with outbound

If your team also runs outbound campaigns, link them so the dialer slows down while callers wait.

Visual IVR builder: questions

Short answers to what teams ask us most. Something else on your mind? Talk to us

  • It is a way to design an interactive voice response menu by drawing it. You place steps such as a menu or a queue on a canvas and connect them, instead of writing configuration.

  • Eight: keypad menu, announcement, call queue, transfer, sub-IVR, time condition, voicemail and hang up. A transfer can go to a phone number, a queue, an agent or another IVR.

  • No. OVOKY menus use keypad input only. Speech recognition is not offered.

  • You set weekly hours and holiday dates on the inbound campaign. A time condition step sends calls down the open or closed branch. Outside hours you can play a closing message and offer voicemail.

  • Into the inbound voicemail list, with the caller's number, the campaign and the queue. From there you can play or download the message, call the contact back or schedule a callback.

  • Yes. An IVR runs on numbers you buy in OVOKY and route to your inbound campaigns. Number porting is not offered.

Works with

Pair it with

Bring every customer conversation into one place

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