For real estate agencies
Answer every inquiry, then get the mandate signed online.
Buyers, sellers, tenants and landlords call about different things. OVOKY sends each call to the right agent or branch, keeps calls, SMS, WhatsApp messages and emails on one history per contact, and lets your agents send mandates and offers for e-signature from the same screen, at the office or on the road.
Sound familiar?
What gets in the way today
- 01
Leads call while every agent is out on a viewing
Your agents spend the afternoon in properties, not at their desks. The phone rings in an empty office, and the buyer moves on to the next listing.
- 02
I don't know which portal makes the phone ring
Listings run on several portals, your website and the sign in the window. When every call comes in on the same number, you can't tell which source is worth paying for.
- 03
Paperwork slows the deal down
The seller agrees on the phone, then the mandate has to be printed, signed at the office and scanned. An agency that moves faster gets the listing.
- phone number types
- 7
- e-signature roles: signer, approver, copy and in-person
- 4
- event types in each e-signature audit trail
- 18
Route buyer, seller and tenant calls to the right agent or branch, confirm viewings by SMS and get mandates and offers signed online, with one history per contact.
Calls and routing
Give each branch its own local number and each portal or campaign its own number. A short phone menu sends buyers, sellers and tenants to the right team, queues ring the agents who are free, and calls nobody can take go to voicemail or to an agent's mobile.
- Local numbers per branch, and separate numbers per portal or campaign
- Phone menu with business hours, holiday dates and voicemail
- Overflow to another queue, voicemail or an outside number such as a mobile
- Call volume per number, so you see which source makes the phone ring
Viewings and follow-up
Book the viewing as an appointment on the contact and send the confirmation by SMS. Email the brochure or the offer from your own domain, with the attachment, and set a callback for the day after the visit. Every call, message and note stays on the contact's history, so a colleague can pick up where you left off.
- Appointments and callbacks on each agent's calendar
- SMS confirmations sent now or scheduled for the day before
- Email templates with attachments, sent through your own mail server
- Calls, SMS, WhatsApp, email and notes in one history per contact
Mandates and offers
Send mandates, offers and leases for e-signature from the contact's record, with fields filled from the contact. Co-owners and co-buyers can sign in order or at the same time, or sign in person at the agency. You receive a sealed PDF with a timestamp and an audit trail.
- Several PDFs in one envelope, such as a mandate and its annexes
- Several signers, in order or in parallel
- Code check by email or SMS before signing
- Automatic reminders and an expiry date you set
The toolkit
Built for real estate
Omnichannel inboxNew
Calls, SMS, WhatsApp, email, website chat and social messages in one shared inbox, with one history per customer.
Phone numbers
Buy local, mobile, toll-free and other business numbers, route each one to the people who answer it and use them as caller IDs.
Visual IVR builder
Draw your call flow on a canvas so callers reach the right person: menus, announcements, queues, transfers, business hours and voicemail.
Queues & callbacks
Ring the right people for every inbound call, keep callers informed and offer a callback instead of a long wait.
Email & SMS
Send one-to-one emails and SMS from the contact record and run SMS campaigns, with every message logged on the contact's timeline.
E-signatureNew
Send contracts and quotes for signature from the CRM and get back a sealed PDF with its audit trail, billed per envelope.
Real estate: questions
Short answers to what teams ask us most. Something else on your mind? Talk to us
Yes. Order a local number for each branch and route it to that branch's phone menu or queue. Numbers can be tagged by branch, portal or campaign to keep the list in order as it grows.
Yes. The workspace runs in mobile browsers, so agents can answer from their phone. A queue can also overflow to an outside number, such as an agent's mobile, when nobody at the office picks up.
Give each portal, your website and your window signs their own number. The inbound report on performance per number shows call volume for each one, so you can compare sources side by side.
OVOKY provides a simple electronic signature under the EU eIDAS regulation, not a qualified one, with a sealed PDF, a timestamp and an audit trail. Whether that is enough for a given mandate, offer or lease depends on the document and the country, so check with your legal adviser or professional body.
Yes. WhatsApp, SMS, email, website chat and social messages come into the same shared inbox as your calls, with one history per contact.
There is no ready-made connector to property software or portals. Contacts come in by CSV import, and the public API lets you pull calls, SMS, voicemails and reports into another system.
Bring every customer conversation into one place
Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.