Omnichannel inbox
Every channel your customers use, answered from one inbox.
Customers call, text, write on WhatsApp, send an email or open the chat on your website. OVOKY brings those conversations into one shared inbox, so your team replies from one place and sees the whole history before answering.
Calls, SMS, WhatsApp, email, website chat and social messages in one shared inbox, with one history per customer.
One inbox
Calls, SMS, WhatsApp messages, emails, website chats and social messages land in the same inbox. Your team works through one list, filters by channel when it needs to, and nobody has to watch five tools at once.
- Calls, SMS, WhatsApp, email, chat and social messages in one place
- Filter conversations by channel
- The whole team works from the same view
One history
Every call, message and email is kept on the customer's timeline in the CRM. Whoever picks up the next conversation sees what was said before, on any channel, and doesn't ask the customer to repeat themselves.
- One timeline per customer across channels
- Call recordings, messages and emails side by side
- Callbacks and appointments on the same record
Reply your way
Reply by message, email or phone from the same screen. When a conversation needs a voice, call back from the browser softphone; when it needs a decision, send a contract for e-signature without leaving the record.
- Message, email and call from one screen
- Call back from the browser, on your business numbers
- Send documents for e-signature from the conversation
What's included
Everything around omnichannel inbox
Calls
Inbound and outbound calls on your business numbers, from a softphone in the browser.
SMS
Two-way text messages with your customers, from one-to-one replies to campaigns.
Talk to customers on the messaging app they already use every day.
Emails from the contact record through your own mailbox, with templates and tracking.
Website chat
Answer visitors who start a conversation on your website.
Social messages
Bring messages from your social media pages into the same inbox.
Omnichannel inbox: questions
Short answers to what teams ask us most. Something else on your mind? Talk to us
It is one shared place where a team receives and answers customer conversations from several channels, such as calls, SMS, WhatsApp, email and website chat, instead of switching between a separate tool for each.
Calls, SMS, WhatsApp, email, website chat and social media messages, plus voicemail and e-signature. Each conversation is kept on the customer's timeline.
No. Customers keep using the channel they already use: their phone, their messaging app, their email or the chat on your website.
It can. OVOKY includes business phone numbers, a visual IVR, queues and a browser softphone, so calls and messages are handled in the same product.
Plans are priced per user per month. Calls are billed per second or with unlimited calling in France, Belgium, Switzerland, Spain and Canada, and messaging usage is billed from your prepaid balance. Ask our team for the rates that apply to your channels.
Works with
Pair it with
Softphone & CRM
A browser softphone and a contact CRM on one screen, so your team calls, answers and books the next step without switching tools.
Email & SMS
Send one-to-one emails and SMS from the contact record and run SMS campaigns, with every message logged on the contact's timeline.
Queues & callbacks
Ring the right people for every inbound call, keep callers informed and offer a callback instead of a long wait.
Bring every customer conversation into one place
Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.