Product
Every customer conversation, in one browser tab.
Calls, SMS, WhatsApp, email and chat share one inbox, one customer history and one invoice, with the phone numbers, routing and reports behind them. Your team needs a browser.
01
Conversations
Every channel in one inbox, one history per customer, and the tools to close the loop: email, SMS, scripts and e-signature.
Omnichannel inboxNew
Calls, SMS, WhatsApp, email, website chat and social messages in one shared inbox, with one history per customer.
Softphone & CRM
A browser softphone and a contact CRM on one screen, so your team calls, answers and books the next step without switching tools.
Call scripts
Branching call scripts that save the contact's answers to the record, with an AI builder that drafts them from your offer.
Email & SMS
Send one-to-one emails and SMS from the contact record and run SMS campaigns, with every message logged on the contact's timeline.
E-signatureNew
Send contracts and quotes for signature from the CRM and get back a sealed PDF with its audit trail, billed per envelope.
AI live coaching
Live hints during the call for objections, risks and next steps, plus coaching analysis by project, campaign, team or agent.
02
Business phone system
Numbers you buy and route yourself, phone menus you draw, queues and callbacks that answer every call properly.
Visual IVR builder
Draw your call flow on a canvas so callers reach the right person: menus, announcements, queues, transfers, business hours and voicemail.
Queues & callbacks
Ring the right people for every inbound call, keep callers informed and offer a callback instead of a long wait.
AI voice prompts
Type the words, pick a voice and a language, and get a welcome, menu or closing message ready for your IVR, queues or voicemail.
Phone numbers
Buy local, mobile, toll-free and other business numbers, route each one to the people who answer it and use them as caller IDs.
Bulk numbers & voicemailNew
Hold whole ranges of numbers with voicemail on every line from day one, then send them to your PBX when ready.
03
Sales and outreach
Call more people from numbers they still answer, with a predictive dialer, clean caller IDs and calling rules.
Predictive dialer
Dial several lines per agent, screen out answering machines and connect only live conversations.
Caller ID reputation
Check your own numbers against European spam databases and pull the flagged ones before answer rates drop.
Caller ID rotation
Spread outbound calls across a pool of your own numbers, round-robin or at random, campaign by campaign.
Campaigns & lists
Import contact lists, mix them in one campaign and control who gets called, when and how often.
DNC compliance
Block do-not-call numbers at the carrier, clean files before import and track it all in compliance reports.
04
Insight and control
Supervise live, report on every channel and give each team exactly the access it needs.
Live supervision
See every agent, campaign and call in real time, then listen, whisper or barge in from the same screen.
Reports & analytics
32 ready-made reports on inbound calls, campaigns, team activity, channels and compliance, with exports, schedules and alerts.
Teams & permissions
Decide who sees and does what, one permission at a time, with teams, roles and data scopes for one office, several branches or several clients.
Company verificationNew
Verify the company behind your numbers online: one secure link, automatic checks, a signed contract, then OVOKY approves.
Public API
A REST API with scoped keys to read KPIs, calls, recordings and reports, buy numbers and send SMS from your own systems.
Bring every customer conversation into one place
Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.