Email & SMS
Follow up while the call is fresh. From the same record.
Send the quote by email or the appointment reminder by SMS without leaving the contact. Emails go out through your own mail server, SMS through your approved sender IDs, and each message joins the customer's history next to calls, WhatsApp and chat.
- SMS campaign modes: immediate, scheduled and drip
- 3
- attachments per email template, up to 10 MB each
- 5
Send one-to-one emails and SMS from the contact record and run SMS campaigns, with every message logged on the contact's timeline.
Email
Connect your SMTP server and your team sends from the CRM with a template, variables filled from the contact and the template's attachments. Send now or schedule it. Opens and clicks come back to the timeline, and tracked emails carry an unsubscribe link.
- Templates with contact variables and attachments
- Scheduled send for the right moment
- Open and click tracking, which you can switch off per email
- Unsubscribes go to a suppression list that blocks future emails
Deliverability
A health check scores each SMTP profile on the records mail providers look at: SPF, DKIM and DMARC, MX and reverse DNS, TLS, the SMTP handshake and public blocklists. You see an overall score and which checks pass or fail.
- SPF, DKIM and DMARC checks on your domain
- Reverse DNS, TLS and SMTP connection checks
- Blocklist lookups for your sending server
- Several SMTP profiles, with one set as default
SMS
Pick an approved sender ID, start from a template and see the character and segment count as you type. Messages can be scheduled, and their delivery status appears on the timeline. For volume, an SMS campaign sends to your contact lists immediately, at a set time or as a drip.
- Approved sender IDs and reusable templates
- Segment counter and scheduled sending
- Delivery status on the contact timeline
- SMS campaigns: immediate, scheduled or drip, skipping blacklisted numbers
What's included
Everything around email & SMS
Your SMTP
Email leaves from your own server and domain, not a shared sender.
Templates
Email and SMS templates with variables filled from the contact.
Scheduled send
Write now, deliver later, for both email and SMS.
Suppression list
Addresses that unsubscribed, by link or by hand, are kept out of future emails.
Channel reports
SMS delivery and email engagement reports with bot-filtered opens and clicks.
SMS by API
Send SMS from your own systems with the public API.
Email & SMS: questions
Short answers to what teams ask us most. Something else on your mind? Talk to us
Yes. Write an email or pick a template on the contact record, and the email goes out through the SMTP server you connect. It is logged on the contact's timeline with its open and click status.
No. Email in OVOKY is one-to-one, sent by someone on your team from a contact record. For marketing newsletters, keep using a dedicated email marketing tool.
Yes. SMS in OVOKY is two-way. Replies arrive in the shared inbox and join the customer's history, alongside calls, WhatsApp, email and chat.
A drip campaign spaces messages out instead of sending them all at once. You set a start time and a delay between messages, and OVOKY schedules each contact in turn.
Your team chooses from the sender IDs approved on your account. You can request new ones from the SMS settings.
Works with
Pair it with
Softphone & CRM
A browser softphone and a contact CRM on one screen, so your team calls, answers and books the next step without switching tools.
Campaigns & lists
Import contact lists, mix them in one campaign and control who gets called, when and how often.
E-signatureNew
Send contracts and quotes for signature from the CRM and get back a sealed PDF with its audit trail, billed per envelope.
Bring every customer conversation into one place
Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.