How does OVOKY enforce a do-not-call list?

Your DNC numbers are synced to the carrier. When a call is placed to one of them, it is stopped before it connects and logged with the reason, so the block does not depend on an agent remembering to check.

How do I build my DNC list?

Import a CSV or TXT file or paste numbers, then sync. Your account needs a DNC list assigned first, which the OVOKY team sets up for you.

Does OVOKY check national opt-out registers?

Not automatically. OVOKY blocks the numbers on your own DNC list. Screen your files against national registers such as Belgium's "Do Not Call Me" list, or check consent where the law requires it (France since August 11, 2026), and add the opt-outs you collect to your DNC list.

What does the file cleanup tool do?

Upload a CSV or TXT file, pick the phone columns and OVOKY removes every row whose number is on your DNC list. You download the cleaned copy. It is deleted once downloaded, or after 10 days if you don't download it.

Can I show which calls were recorded?

Yes. The recording coverage report shows, per campaign, how many connected calls were recorded and how many were not.

DNC compliance

Blocked means blocked. Enforced at the carrier.

Import your do-not-call numbers and sync them to the carrier. From then on, a call to a listed number is stopped before it connects, and the attempt shows up in your call records with the reason.

ready-made reports, DNC and recording coverage included: 32
days at most before a cleaned file is deleted: 10

how it works

Block do-not-call numbers at the carrier, clean files before import and track it all in compliance reports.

Carrier-level blocking
Upload a file or paste numbers into your DNC list, then sync it. Numbers are pushed to the carrier, so a call to a listed number is stopped before it rings and logged with the reason.
- Import from a CSV or TXT file, or paste numbers
- Duplicates detected on import
- Sync to the carrier with live progress
- Import and sync history with new and duplicate counts
File cleanup
Upload a data file, pick the columns that hold phone numbers and OVOKY removes every row that matches your DNC list. Normalize numbers first, so national, +32 and 0032 formats all match the same entry.
- CSV or TXT files, one or more phone columns
- Normalization presets for Belgium, France and the Netherlands
- Rows processed, removed and kept, shown before download
- Cleaned files deleted after download or after 10 days
Rules and proof
Calling hours, attempt limits and do-not-contact dispositions keep campaigns inside your rules. The DNC & compliance report counts DNC hits, out-of-hours dials and abandon rate per day. The recording coverage report shows the share of connected calls that were recorded.
- Calling windows per day and maximum attempts per contact
- Do-not-contact dispositions close the contact for the campaign
- DNC & compliance report: DNC hits, out-of-hours dials, abandon rate
- Recording coverage report per campaign
Voicemail screening
On bulk numbers, OVOKY screens voicemails for callers who ask not to be called again and for abusive callers. Flagged callers are added to a do-not-call blocklist automatically, and you can review each flagged message.
- Opt-out and abusive voicemails flagged automatically
- Flagged callers added to a do-not-call blocklist
- Flagged messages listed in their own tab for review
- Withheld numbers are flagged but cannot be blocked

What's included

Everything around DNC compliance

Blocked before dialing

Calls to listed numbers stop at the carrier and are logged with the reason.

Bulk import

Load numbers from a CSV or TXT file, or paste them in.

File cleanup

Strip DNC numbers out of a data file before you import it.

Calling windows

Restrict dialing to the hours you set, for each day of the week.

Compliance reports

Track DNC hits, out-of-hours dials, abandon rate and recording coverage.

Voicemail opt-out screening

Callers who ask not to be called on your bulk numbers are flagged and blocked.

DNC compliance: questions

Short answers to what teams ask us most. Something else on your mind? Talk to us

Your DNC numbers are synced to the carrier. When a call is placed to one of them, it is stopped before it connects and logged with the reason, so the block does not depend on an agent remembering to check.
Import a CSV or TXT file or paste numbers, then sync. Your account needs a DNC list assigned first, which the OVOKY team sets up for you.
Not automatically. OVOKY blocks the numbers on your own DNC list. Screen your files against national registers such as Belgium's "Do Not Call Me" list, or check consent where the law requires it (France since August 11, 2026), and add the opt-outs you collect to your DNC list.
Upload a CSV or TXT file, pick the phone columns and OVOKY removes every row whose number is on your DNC list. You download the cleaned copy. It is deleted once downloaded, or after 10 days if you don't download it.
Yes. The recording coverage report shows, per campaign, how many connected calls were recorded and how many were not.

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