Every customer conversation, answered in one place

Calls, SMS, WhatsApp, email and website chat in one shared inbox, on business numbers you own. Built for every team that talks to customers.

Get started
Book a demo

is the customer communications platform bringing calls, SMS, WhatsApp, email & chat into one inbox, with the whole history behind every answer.

Your customers use five channels. Your team shouldn't need five tools.

Calls, texts, WhatsApp, emails and chats usually live in five different apps. OVOKY answers them all from one place.

  • One inbox and one history per customer
  • One contract and one invoice
  • One place to see what every channel delivers

Your customers use five channels. Your team shouldn't need five tools.

Most businesses answer calls on one system, texts on another, WhatsApp on a phone, emails in a mailbox and chats in yet another app. Nobody sees the full conversation and nothing adds up. OVOKY puts them in one place.

  • One inbox and one history per customer
  • One contract and one invoice
  • One place to see what every channel delivers

OVOKY in numbers

One platform for every customer conversation

Four parts of one product, sharing one customer history, one set of numbers and one invoice.

All features

23

Features in four parts of one product.

CallsSMSWhatsAppEmailWebsite chat

5

Channels in one shared inbox: calls, SMS, WhatsApp, email and website chat.

3 interface · 28 voice languages

28

Languages for phone menus and queue prompts. The app speaks English, French and Dutch.

OVOKY in numbers

One platform for every customer conversation

Four parts of one product, sharing one customer history, one set of numbers and one invoice.

All features

23

Features in four parts of one product: conversations, the phone system, outreach, and insight and control.

CallsSMSWhatsAppEmailWebsite chat

5

Channels in one shared inbox: calls, SMS, WhatsApp, email and website chat.

3 interface languages · 28 voice languages

28

Languages for text-to-speech phone menus and queue prompts. The app itself speaks English, French and Dutch.

Every channel, one inbox, one history.

Customers call, text, write on WhatsApp, email or chat. Your team answers all of it from one place, with the whole history in view.

01 · 01

Omnichannel inbox

Calls, SMS, WhatsApp, email, website chat and social messages land in one shared inbox, so nothing waits in an app nobody watches.

Learn more

01 · 02

One customer history

Every call, message and email is kept on the customer's timeline, so whoever answers next knows what was said before.

Learn more

01 · 03

Email, SMS and e-signature

Follow up by email or SMS from the contact record and send a contract for e-signature without leaving the conversation.

Learn more

02 · 01

Business phone numbers

Seven number types to search, buy in bulk and route to a team, a menu or your own PBX, with company verification handled online.

Learn more

02 · 02

Visual IVR builder

Eight node types, business hours and holidays, closing messages and voicemail, drawn on a canvas instead of configured in a telecom portal.

Learn more

02 · 03

Queues and callbacks

Route by skill and language, announce positions, and let callers press a key for a callback instead of waiting.

Learn more

03 · 01

Predictive and preview dialing

Dial 1 to 10 lines per ready person, screen out answering machines and connect each one to a live conversation with the record open.

Learn more

03 · 02

Caller ID reputation

Check hundreds of your numbers against spam databases, get a 0 to 100 danger score and retire flagged ones before they hurt you.

Learn more

03 · 03

Campaigns and calling rules

Call and SMS campaigns with list mixing, calling windows, attempt limits and do-not-call lists kept out.

Learn more

04 · 01

Live supervision

See every person and call in real time. Listen, whisper or barge in, and change a campaign's pace without stopping it.

Learn more

04 · 02

32 ready-made reports

Calls, messages, queues, teams and costs, exported or emailed daily, weekly or monthly, with alerts when a number crosses a line.

Learn more

04 · 03

AI live coaching

Live hints during the call, grounded in your offer, your objections and your goals, and an analysis of what your best conversations do.

Learn more
01 · Conversations

Every channel, one inbox, one history.

Customers call, text, write on WhatsApp, email or chat. Your team answers all of it from one place, with the whole history in view.

  1. Calls, SMS, WhatsApp, email, website chat and social messages land in one shared inbox, so nothing waits in an app nobody watches.

    Learn more

  2. Every call, message and email is kept on the customer's timeline, so whoever answers next knows what was said before.

    Learn more

  3. Follow up by email or SMS from the contact record and send a contract for e-signature without leaving the conversation.

    Learn more
02 · Phone system

A business phone system you set up yourself.

Numbers you buy and route in a few clicks, phone menus you draw, and queues that make sure every call is answered.

  1. Seven number types to search, buy in bulk and route to a team, a menu or your own PBX, with company verification handled online.

    Learn more

  2. Eight node types, business hours and holidays, closing messages and voicemail, drawn on a canvas instead of configured in a telecom portal.

    Learn more

  3. Route by skill and language, announce positions, and let callers press a key for a callback instead of waiting.

    Learn more
03 · Outreach

Reach more customers, from numbers they still answer.

When your team calls out at volume, a predictive dialer keeps them talking, with caller IDs you can check and rotate before answer rates fall.

  1. Dial 1 to 10 lines per ready person, screen out answering machines and connect each one to a live conversation with the record open.

    Learn more

  2. Check hundreds of your numbers against spam databases, get a 0 to 100 danger score and retire flagged ones before they hurt you.

    Learn more

  3. Call and SMS campaigns with list mixing, calling windows, attempt limits and do-not-call lists kept out.

    Learn more
04 · Insight

See what works on every channel, and act on it live.

Managers see conversations and teams in real time, get 32 reports on schedule, and coach while the call is still going.

  1. See every person and call in real time. Listen, whisper or barge in, and change a campaign's pace without stopping it.

    Learn more

  2. Calls, messages, queues, teams and costs, exported or emailed daily, weekly or monthly, with alerts when a number crosses a line.

    Learn more

  3. Live hints during the call, grounded in your offer, your objections and your goals, and an analysis of what your best conversations do.

    Learn more

What you rarely get in one product

01

Every channel, one history

Calls, SMS, WhatsApp, email and chat in one inbox, with one timeline per customer that the whole team shares.

02

Numbers are part of the product

Buy, verify, route and retire business numbers in the same console where your team works. No separate carrier.

03

Caller IDs you can trust

Check your numbers against spam databases in bulk and rotate before customers stop picking up.

04

From conversation to contract

Send a document for e-signature from the customer record and get a sealed PDF with its audit trail.

05

Ready for many teams

Teams, departments and 59 permissions in 16 groups, so each team, branch or client sees exactly what it should.

ready-made reports
32
permissions in 16 groups
59
public API endpoints
26
phone number types
7

What you rarely get in one product

ready-made reports
32
permissions in 16 groups
59
public API endpoints
26
phone number types
7
New in OVOKY

Shipped recently

All features
New in OVOKY

Shipped recently

The product moves every few weeks. These are the latest additions, each with its own page.

All features
  1. 01Omnichannel inboxNewCalls, SMS, WhatsApp, email, website chat and social messages in one shared inbox, with one history per customer.
  2. 02E-signatureNewSend contracts and quotes for signature from the CRM and get back a sealed PDF with its audit trail, billed per envelope.
  3. 03Email & SMSSend one-to-one emails and SMS from the contact record and run SMS campaigns, with every message logged on the contact's timeline.
  4. 04Bulk numbers & voicemailNewHold whole ranges of numbers with voicemail on every line from day one, then send them to your PBX when ready.
  5. 05Company verificationNewVerify the company behind your numbers online: one secure link, automatic checks, a signed contract, then OVOKY approves.
  6. 06AI voice promptsType the words, pick a voice and a language, and get a welcome, menu or closing message ready for your IVR, queues or voicemail.

Pricing

Priced per user. Calls you can forecast.

10
3100

Estimated monthly

€210/ month

10 users × €20.96 on Professional, billed annually. Calls, numbers and SMS billed on usage. Excl. VAT.

See plansFull calculator

Pricing

Priced per user. Calls you can forecast.

Licences per user per month, with 20% off when you pay annually. Calls are billed per second, or unlimited per user when your team calls all day.

See plans Full calculator
10
3100

Estimated monthly

€210/ month

10 users × €20.96 on Professional, billed annually. Calls, numbers and SMS billed on usage. Excl. VAT.

Latest insights

Practical guides for every customer conversation

Practical articles on calling, messaging, compliance and reporting, written for the people who run the team.

All articles

Frequently asked questions

Everything you need to know before you bring your first conversation into OVOKY. Talk to us

About OVOKY

  • OVOKY is a customer communications platform. It brings calls, SMS, WhatsApp, email, website chat and social messages into one inbox, with business phone numbers, a visual IVR, a predictive dialer, e-signature and 32 reports, in one browser tab and on one invoice.

  • Any business whose teams talk to customers: sales and support teams, front offices and branches, agencies, collections teams, contact centers and BPOs, from small teams to several hundred users.

Setup and tools

  • No. Your team works in a web browser with a headset for calls. The workspace also works on mobile browsers, and customers keep using the channels they already have.

  • Yes. The public API returns calls, recordings, voicemails, messages, KPIs and reports so you can pull them into another system, or your team can use OVOKY's CRM and keep everything in one place.

  • The interface is available in English, French and Dutch. Phone menu prompts can be generated with text-to-speech in 28 languages.

Pricing and billing

  • Plans start at €14.20 per user per month, with Professional at €26.20. Calls are billed per second or with unlimited calling in France, Belgium, Switzerland, Spain and Canada, and numbers cost €10 per month. Prices exclude VAT.

  • Per second, with no minimum and no connection fee. Calls and messages draw from a prepaid balance in euros; SMS sends and number purchases are refused when the balance can't cover them, and SMS campaigns pause until it is topped up.

Bring every customer conversation into one place

Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.

Book a demoSee pricingGet started