Which file formats can I import?

CSV and TXT files separated by commas, semicolons, tabs, pipes or colons. You preview the file, map each column, including custom fields, and follow the import live.

How does deduplication work?

You pick the fields that identify a contact, such as phone or email, and whether one match or all of them must match. Duplicates can be checked within the list or across all your lists, then skipped or used to update the existing contact.

Can I call contacts in different timezones?

Calling hours are set per campaign, in the timezone you pick. To call several regions within their own hours, run one campaign per timezone.

What happens to contacts nobody reached?

Each contact is retried up to the attempt limit you set, with the delay you choose between attempts. When a list is worked through, recycle the dispositions you want to try again, such as no answer or busy. Contacts with a scheduled callback are protected unless you include them.

Can one campaign send both calls and SMS?

Yes. A campaign can use the call channel, the SMS channel or both. SMS goes out immediately, at a scheduled time or as a drip, and because SMS in OVOKY is two-way, contacts can reply.

Campaigns & lists

Import the list. Run the campaign.

New leads, renewals or overdue accounts: map any CSV to your contact fields, drop duplicates on the way in and put several lists in one campaign. OVOKY respects your calling hours and retry limits, records every outcome and lets you recycle the contacts worth another try.

campaign channels: call and SMS: 2
ways to mix lists: even, weighted, priority: 3
SMS modes: immediate, scheduled, drip: 3

how it works

Import contact lists, mix them in one campaign and control who gets called, when and how often.

Import
Upload a CSV and OVOKY suggests a field for each column. Map phones, names, addresses and your own custom fields, convert each phone column to international format and decide what counts as a duplicate before a single row is saved.
- Column mapping with detected fields and custom fields
- Phone normalization per column, for files that mix formats
- Deduplicate on any fields, within the list or across all lists
- Skip duplicates or update the existing contact
Lists in a campaign
Attach as many lists as you need and choose how the dialer draws from them: evenly, by weight or in priority order. Due callbacks always come first. Pause or stop each list on its own and follow results list by list.
- Even, weighted or priority list mixing
- Due callbacks dialed before fresh leads
- Per-list pause, stop and statistics
- Choose which phone number to dial first, with fallback to the other
Rules and outcomes
Set calling windows for each day of the week in the timezone you choose, with several windows a day. Outside them the dialer pauses and resumes on its own. Limit attempts per contact, space out retries and let agents close each call with your own dispositions.
- Several calling windows per day, in the campaign's timezone
- Maximum attempts and delay between retries
- Custom dispositions and call traits for agents
- Recycle chosen dispositions back to new, with callbacks protected
SMS campaigns
A campaign can send SMS as well as calls. Send right away, release a batch at a set time or drip messages out at a steady pace, with templates and an approved sender ID. Sending pauses on its own if the balance can't cover the next message.
- Immediate, scheduled or drip sending
- Templates with contact variables
- Delivery status for every message
- Automatic pause when the prepaid balance runs out

What's included

Everything around campaigns & lists

CSV import wizard

Upload, preview, map, normalize and import in guided steps with live progress.

Exclusions

Skip contacts by disposition when you attach or reuse a list.

DNC enforcement

Numbers on your do-not-call list are blocked before they are dialed.

Team assignment

Assign a campaign to agents or whole teams, and opt individual members out.

List exports

Export lists to CSV or Excel, in full or filtered by campaign, dates and dispositions.

Campaign results

Outcomes, daily volume and per-list statistics on every campaign.

Campaigns & lists: questions

Short answers to what teams ask us most. Something else on your mind? Talk to us

CSV and TXT files separated by commas, semicolons, tabs, pipes or colons. You preview the file, map each column, including custom fields, and follow the import live.
You pick the fields that identify a contact, such as phone or email, and whether one match or all of them must match. Duplicates can be checked within the list or across all your lists, then skipped or used to update the existing contact.
Calling hours are set per campaign, in the timezone you pick. To call several regions within their own hours, run one campaign per timezone.
Each contact is retried up to the attempt limit you set, with the delay you choose between attempts. When a list is worked through, recycle the dispositions you want to try again, such as no answer or busy. Contacts with a scheduled callback are protected unless you include them.
Yes. A campaign can use the call channel, the SMS channel or both. SMS goes out immediately, at a scheduled time or as a drip, and because SMS in OVOKY is two-way, contacts can reply.

Works with

Pair it with

Bring every customer conversation into one place

Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.