For growing companies
Outgrowing your phone line? Grow into one platform instead.
A shared mobile and a landline get you through the first year. Then calls go unanswered, messages sit on someone's phone and nobody knows who spoke to the customer last. OVOKY puts calls, SMS, WhatsApp, email, phone numbers and e-signature in one browser tab with one history per customer, so you add people and teams on the same account.
Sound familiar?
What gets in the way today
- 01
Calls go unanswered when we're busy
The line rings while everyone is on another call or out of the office. There is no menu, no queue and no voicemail anyone checks, so customers try once and then call someone else.
- 02
Customer history lives in five places
Calls on the phone bill, emails in personal mailboxes, texts on someone's mobile. When a colleague takes over a customer, they start from zero.
- 03
Every new tool is another vendor and another invoice
A phone provider, a texting app, a contact list, an e-signature tool. Each hire means more accounts to set up, and when something breaks, nobody owns the problem.
- phone number types
- 7
- ready-made reports
- 32
- interface languages
- 3
Move from a basic phone line to one platform for calls, SMS, WhatsApp, email, phone numbers and e-signature, and add people and teams as you grow.
All in one
Order local, national or toll-free numbers, route them through a phone menu to the people who should answer, and keep every conversation and signed document on the customer's record. Calling is built in and billed per second from one prepaid balance in euros.
- Seven number types, routed to the browser, a SIP trunk or your PBX
- Calls, SMS, WhatsApp, email and chat in one shared inbox
- Quotes and contracts sent for e-signature from the contact
- Pay by card, PayPal, Mollie, bank transfer or crypto
Getting started
Import your contacts from a CSV, map the columns and let OVOKY normalize phone numbers and remove duplicates. Start with one number and one team, then add inbound queues, outbound campaigns, more numbers and more teams on the same account.
- CSV import with column mapping and phone normalization per column
- Duplicate checks within a list, across lists or across campaigns
- Export contacts back to CSV or XLSX at any time
- Interface in English, French and Dutch
Scaling up
Your team works in a web browser with a headset, on a computer or a mobile browser. As you grow, add teams, roles and seat caps, keep an eye on live calls with supervision and follow results with ready-made reports.
- No software to install: a browser and a headset
- Teams, three roles and 59 permissions as you add managers
- Live supervision with listen, whisper and barge
- 32 ready-made reports with scheduled email delivery
The toolkit
Built for growing companies
Omnichannel inboxNew
Calls, SMS, WhatsApp, email, website chat and social messages in one shared inbox, with one history per customer.
Phone numbers
Buy local, mobile, toll-free and other business numbers, route each one to the people who answer it and use them as caller IDs.
Visual IVR builder
Draw your call flow on a canvas so callers reach the right person: menus, announcements, queues, transfers, business hours and voicemail.
Softphone & CRM
A browser softphone and a contact CRM on one screen, so your team calls, answers and books the next step without switching tools.
Email & SMS
Send one-to-one emails and SMS from the contact record and run SMS campaigns, with every message logged on the contact's timeline.
E-signatureNew
Send contracts and quotes for signature from the CRM and get back a sealed PDF with its audit trail, billed per envelope.
Growing companies: questions
Short answers to what teams ask us most. Something else on your mind? Talk to us
For most growing companies: the phone line and its provider, the texting app, the contact list used for calling and the e-signature tool. Licenses, calls and numbers are billed together. If you keep another system alongside, the public API returns calls, recordings, KPIs and reports for it.
No. Your team uses OVOKY in a web browser with a headset. If you prefer desk phones or already run a PBX, numbers can also be routed to a SIP trunk or to your PBX by IP.
Export them from your current tools as CSV and import them into OVOKY. The import maps your columns, normalizes phone numbers per column and can skip duplicates within a list, across lists or across campaigns.
Number porting is not offered today. Companies usually order new numbers in OVOKY and forward their current lines to them from their existing provider during the move.
A license per user per month with a minimum of three seats, plus calling and phone numbers on the same invoice. Calls are billed per second from a prepaid balance in euros, or covered by an unlimited calling plan in France, Belgium, Switzerland, Spain and Canada. The pricing page lists current rates.
Bring every customer conversation into one place
Calls, SMS, WhatsApp, email and chat in one inbox, on one invoice. Start with one team, then grow.